Terms and Conditions

Terms and Conditions

Terms of service

The owner of the online store www.4uokay.com (hereinafter referred to as the Service Provider) is Guizhou Mingming Tea Industry Limited Company, located at Tea Industry Zone, Meitan county, Guizhou, China.

1. Validity of contract of sale, product and price information

- The conditions of sale apply to purchases of goods made via the online store.

- The prices of products are indicated next to the products. All prices are in Euros and with local VAT rules depending on the Purchaser's billing country.

- The Service Provider reserves the right to change the used prices at any time. If a user has placed an order in the online store and has paid for it, then the Service

- Provider is obligated to deliver the products to the Purchaser with the prices valid at the moment the order was placed.

- All additional fees and taxes needed to pay to import the goods to the Purchaser's shipping country will be covered by the Purchaser.

- The shipping cost depends on the location of the Purchaser and the shipping method.

2. Placing an order

- To order the desired products need to be added to the shopping basket. The Purchaser must fill in all of the required fields (first name, last name, e-mail, phone number, delivery address, postal code) and choose the most suitable shipping method to complete the order. The shipping cost will be then displayed.

- For one time purchases, it is possible to pay with Paypal, or via a credit card or through Western union. Service providers may vary depending on the country.

-It is also possible to pay with a bank transfer. In order to pay with a bank transfer Purchaser must contact Service Provider beforehand.

- For subscription services, recurring payments, the only payment method is an automatically renewable payment offered via Paypal. The Purchasers payment details are not stored with the Service Provider. The payment details will be stored securely with the relevant payment providers.

- The payments are automatically charged based on the information that the Purchaser has provided. The first payment is charged at the time of purchase. After this, the next payments are charged on the same time of next year.

- The contract enters into force when the payable amount is transferred to the bank account of the Service Provider.

- If the Service Provider cannot deliver the ordered goods due to stock running out or for any other reason, the Purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.

- Purchaser agrees to provide current, complete and accurate information (shipping address, contact information etc.) for all purchases made via the online store.

3. Shipment

- The Purchaser bears that the shipping cost is displayed next to the shipping method.

- The shipping time is specified together with the product details.

- The shipment will be delivered by EMS, Singapore Post, China Post and its relevant partners.

- The relevant shipping choice should be made at the checkout.  

- In case of free shipping, the Service Provider reserves the right to choose the shipping method and partner.

- In case of time-sensitive shipments, please contact the Service Provider directly.   

- In Exceptional cases, the Service Provider has the right to ship goods within up to 45 calendar days.

4. Additional terms for recurring payments, subscription services

- A Subscription Service means that the Purchaser will pay in advance and receive the Product according to the shipping terms described in the product details.

- The payment will be charged according to the selection that the Purchaser has made - single payment or yearly recurring payments.

- When the Purchaser cancels the Subscription Service, all Products that have been fully charged for, will be delivered. Additional charges will not be refunded.

- Payment plans with a single payment can not be cancelled.

- For recurring yearly payment plans, the times when a Subscription Service can be cancelled are the following:

- All yearly plans terminate at the end of the payment cycle. It will auto-renew at the end of their duration. If the Purchaser doesnt want to renew a subscription the Purchaser can cancel it.

- The order confirmation email has a link to the Purchasers order, where the Purchaser can manage the subscription.

5. Right of withdrawal

- After receiving the order, the Purchaser has the right to withdraw from the contract made with the Service Provider within 7 calendar days.

- The right of withdrawal does not apply if the Purchaser is a legal person.

- To exercise the 7-day right of withdrawal, the Purchaser must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics, and functioning of the goods in the same way it would be allowed to test the goods in an actual store. The goods must also be in the original packaging.

- If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics, and functioning of the goods, or if there are any signs of use or wear and tear, the Service Provider has the right to lower the amount returned in accordance with the decrease in the value of the goods.

- To return the goods, the Purchaser must write to the e-mail address sis@mteagroup.comwithin 7 calendar days of receiving the goods.

- The Purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).

- The Purchaser must return the goods within 30 calendar days from the submission of the letter or submit evidence that the goods have been handed over to the carrier within the aforementioned period.

- Upon receiving the returned goods, the Service Provider shall return all the payments received from the Purchaser based on the contract, but no later than after 14 calendar days. The money is returned to the same account, which was used for paying for the product.

- The Service Provider has the right to refuse to make the refund until the goods being returned are received or until the Purchaser has provided proof of returning the products, whichever occurs first.

- If the Purchaser has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.

- The Service Provider has the right to withdraw from the sale and demand that the goods be returned by the Purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.

- The Service Provider reserves the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

6. Defective goods

- The Purchaser has the right to turn to the Service Provider within two months of the occurrence of a defect by writing to sis@mteagroup.com.

- The Service Provider is not liable for any defects arising after delivering the goods to the Purchaser.

- If goods bought from the online store have defects for which the Service Provider is responsible for, the Service Provider will replace the defective goods. If the goods cannot be replaced, the Service Provider shall return to the Purchaser all of the payments involved in the contract of sale.

- The Service Provider will respond to the consumer ́s complaint in a written form or in a form that enables written reproduction within 14 days.

7. Direct Marketing and processing of personal data

- The Service Provider only uses the personal data entered by the Purchaser (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the purchaser.

- The Service Provider is the controller of the personal data of this online store.

- The Service Provider forwards personal data to the transport service provider in order to deliver the goods.

- The Service Provider forwards personal data to Paypal in order to make the payment.

- The Service Provider sends newsletters and offers to the Purchaser's e-mail address only if the Purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.

- The Purchaser is able to opt-out of offers and newsletters sent to their e-mail address at any time by letting the Service Provider know via e-mail at sis@mteagruop.com or by following the instructions in an e-mail containing an offer.

- Purchaser's submission of personal information through the online store is governed by the Privacy Policy of the Service Provider. The Privacy Policy can be found on the Service Providers webpage.

8. Settlement of disputes

- All complaints made by Purchaser regarding the Service Provider must be sent to  sis@mteagruop.com.

- If the Purchaser and the Service Provider are not able to settle the dispute by agreement, the Purchaser may contact the Consumer Dispute Committee. The procedural rules can be viewed and a complaint can be submitted on the Consumer Dispute Committee's webpage. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between the Purchaser and the Service Provider. Resolution of disputes by the Consumer Dispute Committee is free of charge for the Purchaser.