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FAQ

FAQ

FAQ

For how long is the tea garden adoption?

There are four options - 1-year ,3-year, 5-year and 10-year adoptions. After that, you are able to renew your adoption.

When do I get the tea from my garden?

The teas will be sent in each June. If you make a one-year adoption, you will get your teas in June 2023. If you make a three-year adoption, you will get your teas in June  2023, 2024, 2025.

Is the tea I receive really produced from the leaves harvested from my garden?

Yes.

How much tea do I will get from my plot?

Please refer to the form on the product details page.

Can I cancel the adoption?

Yes.

Can I renew my adoption?

All yearly plans end at the end of the payment cycle. Other plans will auto-renew at the end of their duration. If you dont want to renew a subscription then you can cancel it before the renewal date.

Where can I see my adoption details?

You can see your adoption details when you log in to your account. You will also receive a link with the adoption confirmation.

For the shipping, the following times apply:

 -Southeast Asia - delivery time 7-10 business days with the national post

 - EU countries, US - delivery time 10-15 business days with the national post;

 - Countries outside the EU - delivery time 15-25 business days with the national post.

There might be some delays during peak seasons due to longer transport times with the transport company. At the moment delivery time can be also longer due to the COVID-19 impact on the postal services around the world.

How much is the shipping fee?

The exact delivery rate will be calculated in the shopping cart according to the exact delivery zone and the size of the delivery.

The prices are in USD. if I buy from a country with a different currency, how much do I have to pay extra?

The currency exchange fee is presented when you make the payment via Paypal. This can be also removed and then the exchange fee will be set by your home bank rates.

Do I have to pay anything extra for customs when the parcel arrives?

Yes.

Can I visit you?

Yes, you are more than welcome to come and see our plantations and us.

Do you have organic certification?

Yes, we have the Rainforest Alliance certificate.

Can I send my purchase as a gift to someone?

Yes, absolutely! We think tea is a great gift! Just leave a comment in the cart view and for the shipping address put the address of the gift receiver.

If there is something else you would like to know, contact us via sis@mteagroup.com or via Facebook.